Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with services. This website collects various types of information such as
- Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase services and to deliver the services you have requested.
In addition, Visiting Nurse Health System may have the occasion to collect non-personal anonymous demographic information such as age, gender, household income, political affiliation, race, and religion as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
- To better understand your needs and to provide you with the services you have requested;
- To fulfill our legitimate interest in improving our services and products;
- To send you information we think you may need when we have your consent to do so;
- To contact you to fill out surveys when we have your consent to do so;
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligation; any limitations periods within which claims might be made; any retention periods prescribed by law or recommended by regulator, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
Use of Information Collected
Visiting Nurse Health System does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
Visiting Nurse Health System may collect and may make use of personal information to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other services that may be available to you from Visiting Nurse Health System.
Visiting Nurse Health System may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Disclosure of Information
Visiting Nurse Health System may not use or disclose the information provided by you except under the following circumstances:
- As necessary to provide service you have ordered;
- In other ways described in this Policy or to which you have otherwise consented;
- In the aggregate with other information in such a way so that your identify cannot reasonably be determined;
- As required by law, or in response to a subpoena or search warrant;
- To outside auditors who have agreed to keep the information confidential;
- As necessary to enforce the Terms of Service;
- As necessary to maintain, safeguard and preserve all the rights and property of Visiting Nurse Health System.
Non-Marketing Purposes
Visiting Nurse Health System greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as alerts, security breaches, account issues, and/or changes in Visiting Nurse Health System services). In certain circumstances, we may use our website, newspapers or other public means to post a notice.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website, please send an email to privacyrequest@vnhs.org If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. If you have provided a phone number and receive text messages from Visiting Nurse Health System, you may opt-out by simply texting back “STOP”. Visiting Nurse Health System will continue to adhere to this Policy with respect to any personal information previously collected and does not share phone numbers with anyone outside of Visiting Nurse Health System.
Links to Other Websites
Our website does contain links to affiliate and other websites. Visiting Nurse Health System does not claim nor accept responsibility for any privacy policies and/or procedures of any other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.
Security
Visiting Nurse Health System takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information; referral information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform specific jobs (for example, billing or customer services) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
